FAQ

Return and Exchange Policy

Can I exchange a product?

Exchange due to dissatisfaction with the product before 10 days:

If the purchased item fails to fulfill your expectations and you would like to return or exchange it, you may do so before the 10 working day period, starting from the arrival date of the product at your address (following the Consumer Protection Law, art. 3rd Bis).

Just send us an email to [email protected] and we will send you the intructions on how to proceed.

Payment Options

To complete your purchase you can use the following payment methods:

WebPay Plus /Flow Platform (only for chilean cards, for international cards use PayPal)

  • Red compra ( Chilean debit cards from any bank)
  • Visa
  • Mastercard
  • Magna
  • American Express
  • Diners Club

Payment may be done in as many instalments as you require. You would only need the authorization that your bank requires at the moment of the purchase.

Department store card – Servipag/ Flow Platform

  • CMR Falabella
  • Cencosud
  • Paris
  • Jumbo
  • Easy
  • Ripley
  • Servipag office -Payment Voucher

If you wish to go personally to a Servipag office, just print the voucher and present it in any Servipag office throughout Chile.

Multicaja adhered stores / Platform Flow

You can pay in cash in any of the Multicaja adhered stores, find the nearest one here

CryptoCoins / Platform Flow

  • Bicoins
  • Stellar
  • Ethereum
  • EOS

Wire Transfer:

You can wire transfer your payment to the founder’s bank account. Pamela Andrea Muñoz Lagos, Rut: 15.530.724-2, Banco de Chile (the exact information is given during the purchase).

Please sent the payment receipt to [email protected]

PayPal:

You can pay with the international quota of your credit card. If you already own aPayPal account, You can pay with the available credit on it.

Shipping

Free shipping for purchases above $25.000 clp throughout the Chilean territory.

If your purchase is below $25000(clp) it will be subjected to the following shipping fees (set per region and shipped via Chilexpress or Motopartner (Santiago))

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If you wish to retire your order from our warehouse located in Pudahuel, Santiago, you must write us at [email protected] to coordinate the deliver.

Shipping

COVERAGE

As a general rule, every order will be delivered on the next working day from the purchase (completed payment).

The delivery time depends on the city where the package must be shipped from the moment the purchase is completed:

  • In Santiago (Maximum 48 working hours)
  • Regions of Antofagasta, Tarapacá, Arica and Parinacota (Maximum of 4 working days)
  • Regions of Valparaiso, Coquimbo and Atacama (Maximum of 3 working days)
  • Regions of O’Higgins, Maule, Bío Bío (Maximum of 3 working days)
  • Regions of Araucanía, Los Ríos ans Loa Lagos (Maximum of 3 working days)
  • Regions of Aysén and Magallanes (Maximum of 4 working days)

We deliver to all of Chile with the following currier services

  • Chilexpress
  • Starken
  • Motopartner (only in Santiago)
  • Muvsmart (only in Santiago)

If none of these reaches your location please contact us at [email protected], and we will find a solution so that you can receive your order as soon as possible.

The shipping method and the tracking code will be send to your email address once your order leaves our distribution center.

If you have any questions, feel free to contact us


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